Knowing your purpose and sharing it with others is liberating. But how can we continue to fuel the fire beneath our purpose? Better yet, how can we communicate our purpose with others?
Human Resource expert, Susan Heathfield divulged about communication in an article a few months ago on an online blog. According to her, there are so-called “secrets” to being a great communicator. And after all, isn’t that what we strive to be? If we are able to reach people and touch their hearts and minds on an intellectual and emotional level, we can better share our purpose with others.
Heathfield calls attention to 10 communication secrets, that will boost our connections, our correspondence, and most importantly, our message.
1. Build the relationship first -- Always.
Ask questions first. Introduce yourself first. Send the message that no matter how busy you may be, you make time to care about who you communicate with.
2. Know what you are talking about.
Be respectful of your colleagues (and their knowledge).
3. Listen more than you speak.
When we allow ourselves to listen, we often hear what is not being said. We are better able to read between the spoken lines to understand the full context.
4. Focus on understanding what the other person is saying.
Instead of preparing a response, ask questions for clarification to thoroughly understand what the other person is communicating.
5. Feed back what you understood the other person to say.
Double check your understanding to avoid miscommunication and misunderstanding.
6. Listen to the nonverbal communication the other person exhibits.
It’s often times the most important way to interpret communication. Voice tone, body language, facial expressions, posture. They all say a lot. Listen with your eyes.
7. Watch for patterns, inconsistencies, and consistencies.
Always be on the lookout for repetitive reactions, nuances, and expectations. It often plays a part in miscommunication. And we don’t want that.
8. If something that another employee is doing or saying bothers you, remember that it is your issue to own, and not theirs.
Something may trigger a reaction from you, but the response belongs solely to you. Effective communication can be hindered if you’re too busy trying to point fingers and making something someone else’s issue. Own it.
9. Open your mind to new ideas.
Don’t immediately reject a new idea, approach, or way of thinking. Consider the possibilities. Instead of focusing on what will fail, focus on what might work.
10. All communication will go better if your coworker trusts you.
Even if we are a pristine listener, we must gain trust in everyday interactions. Tell the truth, even when it’s difficult. Exhibit integrity. People will be more prone to problem solve with and communicate us if we have their trust.